Leading Network In Zimbabwe

Zimbabwe's two leading mobile service providers.

There are three service providers in Zimbabwe which are Econet Wireless, Telecel Wireless, and Netone Wireless.

 

Econet wireless is a diversified telecommunications group with operations and investments in Africa, Europe, South America and East Asia Pacific Rim, offering products and services in the core areas of mobile and fixed telephony services, internet and satellite. (www.econetwireless.com).

 

Econet wireless Zimbabwe is Zimbabwe’s largest provider of telecommunications service, providing solutions in mobile and fixed wireless telephony, public payphones, internet access and payment solutions. It’s a widespread network that reaches out even in the most remote areas within the country.

 

Econetwireless has two types of consumers which are prepaid consumers and contract consumers. Prepaid consumers and Contract consumers have a certain way they are treated by its service provider, which is peak off tariffs, free messages and free minutes this also applies to contract consumers the only difference between the two consumers is that contract consumers are econet wireless first priority; they are treated with special care, given first preference.

 

Its vision is to provide telecommunications to all the people of Zimbabwe, and its mission is to serve Zimbabwe by pioneering, developing and sustaining, reliable, efficient and high-quality telecommunications of uncompromising world-class standards and ethics.

 Pioneering

We are a company committed to finding the best way forward, in a fast moving and highly competitive technological field. To remain at the top, we shall relentlessly pursue innovative solutions, and constantly grow our knowledge base with uncompromising passion for excellence.

 

Professionalism

In everything we do, both within Econet Wireless and in the community, we always work in a customer-oriented and objective manner with clearly defined goals in terms of quality of service. In all our professional areas, and at all levels, we will carry out our duties skillfully and diligently.

 

Personal

Internally, we will always remember that we are a company made up of individuals. These people are the company. Each one is an intrinsically valuable member of the organization, irrespective of their gender, race or position. We will always show concern for each other in an atmosphere that is open and stimulates personal development and job satisfaction and a sense of responsibility. We believe in working in teams, in effective and confident co-operation.
 

Econet focuses on giving what the consumers want and concentrates on giving it is users quality services. It also has built a platform for mobile banking and wireless money transfer and was the first mobile network to introduce this platform in Zimbabwe.
 

Telecel Zimbabwe is currently the second largest mobile phone network in Zimbabwe with more than 2500 000 active subscribers. It is jointly owned by Telecel Globe and the empowerment Corporation. Telecel globe is a subsidiary of Orascom Telecom Company, a major international. Telecel Zimbabwe is well placed to keep abreast of the latest technology available internationally and apply it effectively to local communications.

 

Telecel Zimbabwe’s vision is to become the most innovative and pioneering communications company of choice in Zimbabwe and the region that can inspire people on the growth of the network within the country. Its mission is to establish the most profitable and consumer centric communication business in the region with unmatched superior support to achieve this goal, deliver and maintain a high level of consumers service efficiently and cost effectively.

 

Among services Telecel is offering are voice calls at affordable rates in Zimbabwe on its network by offering 100% bonus airtime on all Telecel recharge cards. Customers can also use the co-branded opera-mini browser to browse the internet at lower rates due to the data compression ability of the service. (www.telecel.co.zw)

 

 Sources Consulted

The values and goal setting of Telecel Zimbabwe. [online] http://www.telecel.co.zw  [Accessed 15 July 2013]

Parshon Muranganwa, Contact Center Manager, Econet Wireless, Zimbabwe.

What is Econet Wireless. [online] Available Http:// www.econet.co.zw [Accessed on 15 July 2013]

What is Telecel Zimbabwe [online] http://www.telecel.co.zw  [Accessed 15 July 2013]